Refund policy

REFUND & RETURN POLICY

Effective Date: October 2026

Business Name: Cate's Learning Corner
Owner: Caitlin Pickersgill
ABN: 84 383 162 769

1. Purpose

At Cate's Learning Corner, we are committed to providing high-quality educational resources, printables, worksheets, workbooks, busy books, and learning materials for parents, carers, teachers, and educators.

This Refund & Return Policy outlines the circumstances under which refunds, replacements, repairs, or returns may be available and explains your rights under the Australian Consumer Law (ACL).

2. Digital Products

Our digital products include, but are not limited to:

  • Printable PDFs
  • Worksheets
  • Workbooks
  • Educational activities
  • Busy book files
  • Templates
  • Learning resources and downloads

Due to the nature of digital products, purchases are generally non-refundable once the files have been downloaded, accessed, or delivered electronically.

As digital files cannot be physically returned, refunds will not be provided for:

  • Change of mind
  • Purchasing the wrong product
  • No longer requiring the product
  • Failure to read the product description before purchase
  • Accidental purchases where the files have already been accessed

However, we will provide assistance where:

  • The incorrect file was supplied
  • The file is corrupted or damaged
  • The file cannot be opened due to a verified technical issue
  • A major defect prevents the product from functioning as intended

Where appropriate, we may provide:

  • A replacement file
  • Technical support
  • A refund in accordance with Australian Consumer Law

3. Physical Products

Where physical products are sold, including assembled busy books, learning kits, or educational resources, returns may be accepted within 14 days of delivery provided:

  • The item is unused
  • The item remains in its original condition
  • All components are included
  • The item is not personalised, customised, or made-to-order

Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, or incorrectly supplied.

4. Damaged, Faulty, or Incorrect Products

If you receive a product that is damaged, faulty, defective, or not what you ordered, please contact us within 7 days of receiving your order.

To assist with your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs where applicable

Once reviewed, we may offer one of the following remedies:

  • Replacement
  • Repair
  • Store credit
  • Full or partial refund

The remedy offered will be determined in accordance with Australian Consumer Law and the nature of the issue.

5. Change of Mind

Digital Products

We do not offer refunds, exchanges, or credits for change-of-mind purchases of digital products once they have been downloaded or delivered.

Physical Products

Change-of-mind returns for physical products may be considered at our discretion and must:

  • Be requested within 14 days of delivery
  • Be returned unused and in original condition
  • Include all original components and packaging

Approval of change-of-mind returns is not guaranteed.

6. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure;
  • Compensation for any other reasonably foreseeable loss or damage; and
  • Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where a product or service fails to meet a consumer guarantee under Australian Consumer Law, we will provide an appropriate remedy as required by law.

7. Refund Processing

Where a refund is approved:

  • Refunds will be issued using the original payment method wherever possible.
  • Processing times may vary depending on the payment provider.
  • Approved refunds are generally processed within 5-10 business days.

8. Personal Use Licence

Unless otherwise stated, all digital products sold by Cate’s Learning Corner are licensed for:

  • Personal use
  • Single household use
  • Single classroom use (where specifically purchased for classroom use)

Customers may not:

  • Resell products
  • Redistribute files
  • Share downloads with others
  • Upload files to websites, social media groups, cloud-sharing services, or marketplaces
  • Reproduce products for commercial purposes

All resources remain the intellectual property of Cate’s Learning Corner and are protected by Australian copyright laws.

9. Contact Us

For all refund, return, replacement, or support enquiries, please contact:

Cate’s Learning Corner

Email: playlearnandexplorewithcate@gmail.com
Website: cateslearningcorner.com

We aim to respond to all enquiries within 2 business days.

Document Version: 1.0
Last Reviewed: October 2026

This policy should be read in conjunction with our Terms & Conditions, Privacy Policy, and Copyright & Licensing Policy.