Shipping policy

SHIPPING POLICY

Effective Date: October 2026

Business Name: Cate's Learning Corner
Owner: Caitlin Pickersgill
ABN: 84 383 162 769

1. Overview

This Shipping Policy outlines the delivery and fulfilment processes for products purchased from Cate's Learning Corner.

As we offer both digital and physical educational resources, delivery methods may vary depending on the product purchased.

2. Digital Products

Digital products are delivered electronically.

Digital products may include:

  • Printable PDFs
  • Worksheets
  • Workbooks
  • Busy Book Files
  • Educational Printables
  • Templates
  • Learning Resources

Upon successful payment, digital products will generally be available immediately via download or provided through the email address supplied at checkout.

Customers are responsible for:

  • Providing a valid email address
  • Ensuring emails from Cate's Learning Corner are not blocked by spam filters
  • Downloading and storing purchased files

If you experience difficulty accessing your digital purchase, please contact us for assistance.

3. Physical Products

Where physical products are offered, including assembled busy books, educational kits, laminated resources, and custom educational materials, orders will be processed before dispatch.

Processing times may vary depending on:

  • Product type
  • Order volume
  • Customisation requirements
  • Seasonal demand

Estimated processing times will be advised at the time of purchase.

4. Shipping Costs

Shipping costs are calculated during checkout and will be displayed before payment is completed.

Where applicable, free shipping promotions will be clearly stated.

Shipping charges are non-refundable unless required under Australian Consumer Law.

5. Delivery Timeframes

Delivery timeframes are estimates only.

Once an order has been dispatched, delivery times are determined by the selected carrier and may be affected by:

  • Public holidays
  • Weather conditions
  • Carrier delays
  • Peak seasonal periods
  • Circumstances beyond our control

Cate's Learning Corner cannot guarantee delivery by a specific date unless expressly agreed in writing.

6. Tracking Information

Where tracking is available, customers will receive tracking details once their order has been dispatched.

Customers are responsible for monitoring tracking updates and providing accurate delivery information.

7. Incorrect Addresses

Customers are responsible for ensuring the shipping address provided at checkout is correct.

If an incorrect address is supplied:

  • Additional postage charges may apply.
  • Delivery delays may occur.
  • Orders returned to us may require payment of additional shipping fees before re-dispatch.

Cate's Learning Corner is not responsible for losses arising from incorrect delivery information supplied by the customer.

8. Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us as soon as possible.

We will assist by:

  • Confirming dispatch details
  • Providing tracking information
  • Liaising with the shipping carrier where appropriate

Once an order has been handed to the shipping provider, delivery times and transit issues may be beyond our direct control.

Remedies for lost or damaged goods will be provided in accordance with Australian Consumer Law.

9. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Provide photographs of the product and packaging.
  • Include your order number and details of the damage.

We will review the issue and provide an appropriate remedy, which may include replacement, repair, or refund.

10. International Shipping

International shipping may be offered on selected products.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Local fees and charges imposed by their country

Cate's Learning Corner is not responsible for delays caused by customs authorities.

11. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Where goods are lost, damaged, faulty, or fail to meet consumer guarantees, appropriate remedies will be provided as required by law.

12. Contact Information

Cate's Learning Corner
Operated by Caitlin Pickersgill
ABN: 84 383 162 769
Email: playlearnandexplorewithcate@gmail.com
Website: cateslearningcorner.com